C2SBook is world’s first global automation product in the area of public grievances that enables people travelers or locals from any part of the world, express, escalate and take legal recourse at a distance. C2SBook is a multilingual, self-translating, pre-shopping and post-shopping services that will enable high consumer stickiness to the product, while providing automated provider-discovery, grievance-filing, processing, escalation, online alternative dispute resolution mechanisms (mediation and arbitration) and approach to courts of law; which is available anywhere, anytime.